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Very disappointed and a disgrace for a so called...

Story from nhs.uk

"Very disappointed and a disgrace for a so called..."

About: Leighton Hospital

What I liked

Some nurses sit and listen to your issues/problems to answer my questions

What could be improved

One of the most annoying things I found when i was in was the communication to the patient.Quite simply there is none

The patient is always the last to know on changes to medication, being discharged from physios and basic manners from a small minority of staff.

I have had bad experiences with this hospital and my last stay the worst.

Anything else?

In my opinion hospitals are meant to make you better when you are discharged.

I have gone worse since coming out and can't even get the help service to reply to my calls to discuss what happened with the doctor.

One very annoyed ex patient where I can honestly say some wards are good and caring but others don't seem to bother with you full stop

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Responses

Response from Leighton Hospital 11 years ago
Leighton Hospital

Submitted on 08/05/2012 at 12:09
Published on nhs.uk on 09/05/2012 at 04:01

Mid Cheshire Hospitals NHS Foundation Trust thanks you for taking the time to add your comments to this section of the NHS Choices website. We are sorry that you have concerns about your admission in December and we would like to ensure your concerns are properly responded to.

If you would like to discuss your concerns, you can talk to our Patient Advice and Liaison Service in the strictest

confidence. PALS acts independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, other organisations. You can contact the PALS office Monday to Friday 9.00am - 5.00pm

01270 612410 (24 Hour answer machine.)

· Faxing: 01270 501646

· Emailing: PALS@mcht.nhs.uk PALS@mcht.nhs.uk>

· Writing to: PALS, Leighton Hospital, Crewe, Cheshire, CW1 4QJ

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