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"Dr- no empathy whilst carrying out memory test..."

About: Queen's Hospital (Romford)

Due to recent realisation that my short term memory was in decline and because I have epilepsy I asked to be referred for memory test. I should add that although at the end i was asked to fill in a questionnaire I'd been in the hospital for a gruelling hour and a half and I didnt fill it in correctly as i just wanted to leave. The Dr I saw clearly didnt understand the word empathy. I'm only 37, and having this kind of test at my age is very hard to get head around. I cried at a few points and not once did she offer me a comforting support. It felt robotic. Worse still she didnt offer me any words of reassurance, next steps or ask me if I had any questions. As I said, cos I was in a state I didnt even think of saying much apart from "it's not dementia then" she didnt bother saying much else. I felt very much like an animal. She did explain the tests but in a very clinical way like I was just a tick box exercise for her. There were some positives; she told me how to keep challenging myself to help things, such as reading and trying to get that job. However when I explained to her that I've had anxiety and can she recommend any confidence classes she was quick to say she couldn't help and didnt even give me a number to call.

I really think a robot would have had more empathy. I woke up in the middle of the night worrying senseless about my future, she even told me that I shouldn't look for a job where I need to multi task as I'd get muddled and I should only look for a job in something like customer service!! What a cheek!! She basically had very little positive to say. I'm left feeling really sad and useless, I didnt feel like that before I went in. It feels like shes chipped off the confidence I had regained through what has been a real anxious year for me.

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Responses

Response from Queen's Hospital 5 years ago
Queen's Hospital
Submitted on 25/02/2019 at 17:38
Published on nhs.uk at 18:06


Thank you for taking the time to provide us with your feedback. I am so disappointed to hear the concerns that you have raised regarding the consultant you saw and I would like to start by apologising that you were not reassured particularly when you got upset. I would encourage you to contact our Patient, Advice and Liaison Service (PALS) so that we can address your concerns and try to resolve them. The PALS Service can be contacted on 01708 435 454, or by email bhrut.pals@nhs.net. Once again, thank you for taking the time to provide us with your feedback.

Kind Regards

Caroline Moore

Director of Nursing Specialist Medicine

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