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ENT booking team

Story from nhs.uk

"ENT booking team"

About: Musgrove Park Hospital (Taunton)

I phoned the booking team and spoke with a member of the team. She was very unprofessional, rude and hung up on me simply for asking questions. My daughter has been on the waiting list for 4 months and this reduced me to tears

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Responses

Response from Charmaine Griffiths, Volunteer and Patient Involvement Lead, Patient Experience, Somerset NHS Foundation Trust 5 years ago
Charmaine Griffiths
Volunteer and Patient Involvement Lead, Patient Experience,
Somerset NHS Foundation Trust

Submitted on 27/02/2019 at 11:58
Published on Care Opinion at 13:52

I am sorry to read that you were so upset following this telephone conversation. This would certainly not be the standard of service we would want patients and relatives to experience.

For assistance at this time please contact the Patient Advice & Liaison Service Team who will be able happy to help. You can do this via email: pals@tst.nhs.uk alternatively by telephone on 01823 343536 should you wish to do so.

Thank you for making contact.

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