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"Father Admitted"

About: Queen's Hospital (Romford)

My Father was admitted and was sent straight to Resus.

Unfortunately he passed away very quickly within a couple of days with Renal Failure and Heart Failure.

I feel very sad that he was then placed in MRU and then Mandarin Ward A with other patients who clearly were dementia or mentally ill patients.

It was very noisy and I do feel that for patients when you know they are sadly in their final days they should be placed in a quieter area or quieter ward or side room if available.

This should apply to other patients also and I felt that with the staff that seemed extremely busy there was not enough one to one care either given.

I was also misled on the phone by staff not actually knowing where my father was one day when he clearly was on the ward.

Very disappointed and sad.

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Responses

Response from Queen's Hospital 5 years ago
Queen's Hospital
Submitted on 25/02/2019 at 17:36
Published on nhs.uk at 18:06


Thank you for taking the time to make us aware of your experience. I would like to start by offering you my sincere condolences for the loss of your father, I know this must be a very difficult and sad time for you and your family. I like to encourage you to contact our Patient, Advice and Liaison Service (PALS) so that we can gain further information from you and try to address the concerns that you have raised. The PALS Service can be contacted on 01708 435 454, or by email bhrut.pals@nhs.net. Once again, thank you for taking the time to provide us with your feedback.

Kind Regards

Bev Thomas

Divisional Director of Nursing

Acute Medicine Division

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