"a very satisfying stay"

About: University Hospital Of North Durham

What I liked

i was unfortunate to trip and hurt my foot on sunday 25th march i was rushed to a and e and was seen to very quickly by triage nurse who realising my foot was broken got me straight into xray where it confirmed i had broken my leg in 4 places even though i had to wait a cpl hrs in pain i was then put in plaster and transfered to ward 12 where the staff were realy friendly and treat me with great dignity considering it was 3.00am in the morning. The Consultant and his female assistant kept me up to date with everything,i was moved to ward 16 on tuesday morning to be met by more caring nurses who even though you were bad always tried to put a smile on your face.i had my operation on the tuesday afternoon and came back to the ward where everyone was realy pleasant and friendly.i was visited by the Consultant and his team many times to see how i was and to keep me up to date with things.the place itself was spotlessly clean which is another good asset to ur hospital.i was released on thursday/the only downside was the food which was disgusting.

What could be improved

the food could have been improved but apart from that a very sastisfying stay

Story from NHS Choices

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Response from University Hospital Of North Durham

Dear Anonymous,

Thank you for providing feedback on your recent admission to A&E, Ward 12 & Ward 16 of University Hospital of North Durham.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received, but am sorry to note that you were unhappy with the quality of the food.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments and issues with the food will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful