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Apalling care

Story from nhs.uk

"Apalling care"

About: Derriford Hospital

From the time our mother was admitted in A and E to the time she was discharged 3 week later the care on burrator ward was apalling .she rapidly went downhill basic care like washing her and brushing her teeth every day was not done!she fell at one time with my of her daughters present and it took bout 15 minutes for someone to come to her aid!on her discharge she was sent home in her nighty only no coat or dressing gown even though her daughter had put her clothes out on chair the previous nite.this is unexceptable when the weather outside is cold.very poor care overall.U wouldn’t think it 20 century!!

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Responses

Response from Derriford Hospital 5 years ago
Derriford Hospital

Submitted on 13/03/2019 at 09:16
Published on nhs.uk at 10:05

Nikki Hannaford, Senior Sister for Burrator Ward, has responded to say:

We are always disappointed to read such comments as it means we have let a patient down in some way.

Each and every complaint received at Derriford Hospital is viewed as an opportunity to identify areas where we could or should improve our service so if you feel it would be helpful to discuss your complaint further, please do not hesitate to contact the complaints team in writing or by email at plh-tr.Complaints-PatientServices@nhs.net.

An alternative contact is our Patient Advice and Liaison Service, who can be contacted on 01752 439884 or 01752 432564. Alternatively, please email the team at: plh-tr.PALS@nhs.net

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