I called the surgery to confirm my daughter's appointment in 2 weeks time. I was told that it has not been booked. I requested to see the same doctor and on the date and time the Dr suggested. I explained her that this will be a follow up appointment and the dr herself suggested the date and time. I was being told that the same doctor is unavailable on that day and I need to call next week to see if the diary has been opened.
After few minutes, i called again and the call was answered by the another receptionist. I mentioned her this and she finally booked it. i do not understand, why all this mess was done in the 1st place as I had to deal with this stress of booking appointment.
I hope they carefully listen to patient and/or update their training.
the practice always takes at least 10 minutes to answer the call and you hardly get appointment when you want to see the dr or the nurse.
"poor communication service"
About: Camrose Medical Partnership Camrose Medical Partnership Basingstoke RG22 6ER
Posted via nhs.uk
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