"A first class level of care and treatment provided..."

About: Cumberland Infirmary

What I liked

The standard of care was exceptional throughout, from the nursing staff to the Lead Intervention Cardiologist. The ward was clean, I was extremely well looked after and treated well. If my experience is anything to go by this hospital is staffed by excellent, well trained and motivated people who know what they are doing and have the equipment necessary to do it. You can't possibly expect more than that. They do what matters extremely well, and to me that is all that is important.

What could be improved

Very little of any real consequence. All the important factors are in place and working.

Anything else?

I cannot rate the standard of care in general, and cardiology in particular, highly enough. It was not only excellent, but a credit to the NHS. Thank you.

Story from NHS Choices

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Response from Cumberland Infirmary

Firstly, thank you for getting in touch and we apologise that it has taken us so long to respond. We have just changed the way we do this and assigned a member of staff to respond to improve and be more timely with our responses. The experiences our patients have of our services and staff are very important and we value the time and trouble that you took to let us know your own story. We are pleased that you felt you were provided with excellent care. This is something our cardiology staff are very proud of and continually try to improve. Our new Heart Centre continues to receive many positive comments and is clearly a valuable asset in Cumbria and preventing patients from having to travel elsewhere for their care.

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