"Unpleasant Staff"

Was recommended this surgery as 'the best of a bad bunch' by my health visitor. Rude reception staff, I appreciate that they have to deal with some patients who treat them very badly and I do empathise but they then treat everybody in a very very rude and unhelpful manner. You really shouldn't be in a customer facing job if you can't deal with people in the right way - I would say training required!

Nurses are always helpful and pleasant however doctors can be hit and miss, some are lovely and some are as rude as the reception staff.

Ended up being rushed to A&E Surgical Triage by the emergency doctor due to a receptionist deeming me not worthy of a doctors appointment after the first doctor prescribed me antibiotics over the phone without even seeing me (and ended up not being strong enough!).

Would not recommend at all, luckily have since moved out of the area as the choice for GPs in east Lancashire is not so great!