"Bad attitude from the staff in A&E"

About: Leicester Royal Infirmary / Accident and emergency

(as the patient),

I had an accident and called ambulance, which I can’t fault the service at all. But as soon as we arrived in the A&E, I felt it was too chaotic. Had to wait about 3 hours to be seen by a doctor, for only 2mins examination. Then X-ray. Then waiting for a long time to get the doctor to come back to me. Luckily, I did not break any bones or hurt my spine as initially feared. However, I just felt strange as I cannot feel my hands and felt dizzy.

I felt the doctor was very quick to send me home; even after I told him I did not feel well. He ordered me to walk out, which I tried even with my back injury, but I fell down as soon as I was out the A&E because I lost balance. It was like I was drunk. The receptionist very rudely ordered me to stand up and even called the security guard because she thought I was drunk. One of the guards kept saying I want to stay because A&E looks like a 5* hotel!

I was brought back to A&E, although doctor admitted that I might be influenced by one of the strong pain killers he gave me earlier, I took three different drugs I had no idea what they are for. They insisted on ordering me taxi and refused to help me to the waiting bay. I had to sit outside in the cold winds for 4 hours until I get some strength to walk very slowly then get on the taxi.

This is the first time I had experience at A&E, but it was very disappointing. I felt like I was treated as dirt and that they wanted to get rid of me a.s.a.p.. no matter how many times I told them I was not feeling well. I cannot feel anything like a proper care. I know they are working hard and it was very busy, but a bit a care and kindness will not do any harm. I felt there was a bad attitude and rudeness from the receptionist, doctor, nurses and security guard.

The whole thing was a nightmare!

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