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Nothing but praise to say for these girls

Posted By mena

"Nothing but praise to say for these girls"

About: General practices in Ayrshire & Arran North Ayrshire Health & Social Care Partnership / Community Nursing University Hospital Ayr / Accident & Emergency University Hospital Ayr / General Surgery

(as a service user),

On 10/11/2018 I was admitted to Ayr hospital through A&E. I had to have surgery that took place there. 

I was taken back around to station 3. I was very anxious as I had never been in hospital before. All the staff are, from admission to discharge ten days later, wonderful. From the surgeons, ward doctors, nurses, student nurses and all the ancillary staff, I was treated with kindness, compassion and respect.

I enjoyed a varied diet thanks to the catering staff who provided delicious meals, which I'm certain went a long way towards helping my recovery.

I was discharged on 19/11 to the care of the district nurses who are attached to my GP, the Barns Medical Practice. Once again, I have nothing but praise to say for these girls, they treated me with such kindness. Their caring smiles put me at ease as they treated my wounds. I don't have the words to express how grateful I am and how much I appreciate everything they did.

There were other district nurses involved that visited in the evenings and weekends and I have to say that as strangers coming into your house, sometimes as late as midnight to change a rogue dressing, these nurses were lovely.

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Responses

Response from John Swiatczak-Steele, Assistant Director, University Hospital Ayr, NHS Ayrshire and Arran 5 years ago
John Swiatczak-Steele
Assistant Director, University Hospital Ayr,
NHS Ayrshire and Arran

Submitted on 19/02/2019 at 15:21
Published on Care Opinion at 15:54

Dear mena

Thank you so much for your positive feedback following your time within Ayr Hospital.

The teams strive to provide the best care possible for all our patients and I am glad that we achieved this for you, not just in the hospital but across the whole system.

I will ensure that your comments are passed on to the teams concerned and I know these will give them a well deserved boost.

I hope you are continuing to make a good recovery.

Kind regards

John

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