"Inefficient Admin’"

I am a Volunteer Driver.

I delivered a lady patient and her companion to the Blue Outpatient’s area on time.

Both ladies were hard of hearing, in a word - deaf, so I requested from reception the gadget that flashes and buzzes to alert them of the call to their consultation.

This involved a good deal of chat between the receptionist and someone in a side corridor.

It is not the delay ( over an hour ) that bothers me ! We have come to expect this, it is the fact that no member of staff bothered to use the appointment alert and the patients name was called, almost whispered from the corner of the waiting area.

Why ?

Luckily I had just returned ( plan B ) to check on progress and heard the name being called.

Hate to say this, the JR is credited with wonderful work but it’s this attention to detail that lets it down time and time again.