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"A&E Winchester"

About: Royal Hampshire County Hospital

I attended A&E after travelling there via ambulance with Entonox due to extreme abdominal pain. They took bloods and said I would get painkillers. I saw the doctor before I got anything, and he tried chasing up the medication with the nurses. I’d been in A&E in agony for 4 hours before I got IV paracetamol, some oromorph and Buscopan.

Bloods apparently came back fine, so I was told to go home because they needed the bed, even though I was still in agony and struggling to walk due to pain. They just left me to walk out on my own, clutching to the wall to walk. A cleaner asked if I was ok.

The next day, I was told by my GP my inflammation markers were significantly raised and to go back to A&E.

What I don’t understand is why my inflammatory markers weren’t raised in A&E bloods taken less than 12 hours earlier than GP bloods.

Also, why the nurses were so rude to me and the doctor didn’t listen.

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Responses

Response from Royal Hampshire County Hospital 5 years ago
Royal Hampshire County Hospital
Submitted on 01/03/2019 at 17:12
Published on nhs.uk at 18:06


Thank you for your feedback regarding your experience in our emergency department. I am sorry that you had such a difficult time.

It is not what we would want for any of our patients. I have shared your comments with the service manager for the department who is looking into the situation.

If you would feel able to discuss your individual circumstances with us directly then we would find that very helpful as it helps us to ensure that others do not have the same experience.

You can do that by contacting our customer care team on 01256 486766 or email customercare@hhft.nhs.uk.

I do hope you are feeling better now.

Thank you.

Alex Whitfield

Chief Executive

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