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"Excellent service"

About: Victoria Infirmary (Northwich)

I was so impressed with my recent visit to the Minor Injuries clinic following a fall. Each member of staff I spoke with were very pleasant, informative & professional. I was seen initially within 5 minutes of waiting & was then referred for an x-ray which they were able to carry out within the same building. The radiographer & receptionist explained they had a problem with one of the x-ray machines advising the x-ray would be a little delayed but despite the pressure the staff were under they kept us all informed & were very pleasant. I still only had to wait approximately 30 minutes which I thought was very impressive. Thankfully nothing was broken so I needed no further treatment.

I cannot rate the care & service of this NHS Minor Injuries clinic highly enough!

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Responses

Response from Victoria Infirmary (Northwich) 5 years ago
Victoria Infirmary (Northwich)
Submitted on 11/03/2019 at 11:53
Published on nhs.uk at 12:06


Thank you so much for your positive feedback.

I am glad that despite the delay your experience remained a good one.

I will ensure that the feedback is shared with all of the staff team.

Sarah Lancaster

Matron for the Emergency Department

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