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Not a very good service when GP is running late.

Story from nhs.uk

"Not a very good service when GP is running late."

About: Charnwood Medical Group

Booked an appt on the day, asked for a longer appt because I had two problems to discuss, I was assured by the receptionist that this is OK. I waited 40min because the GP was late,

I discussed one problem, I felt a bit rushed and when I was about to speak about my other problem the GP said that there is no time because she is running very late and I have to make another appt.

I only come to the GP if I have a problem I can't sort out myself, usually once or twice in a year, I have to take time off work so it's not right that I can't discuss my problems on a longer appt that I booked in a first place because of the Gp running late. Not a very good service.

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Responses

Response from Charnwood Medical Group 5 years ago
Charnwood Medical Group

Submitted on 22/02/2019 at 10:54
Published on nhs.uk at 12:06

Dear NHS Choices User,

Thank you for taking the time to comment on our NHS Choices page. I would like to apologise that you felt rushed during your consultation and that the GP was running late. It would be very helpful if I could get some more information from you including your name and the date and time of your appointment to allow me to investigate further and provide you with a full explanation. It will also help us to learn from the incident and feedback to the team. I can be contacted on 01509 615271 should you be able to let me have this information.

I would like to apologise once again and hope we can work together to improve the service we offer.

Yours sincerely, Paul Hanlon (Business Manager)

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