"A department from hell run by Angels"
About: University Hospital Of North Durham University Hospital Of North Durham Durham DH1 5TW
Posted by willowone
What I liked
paramedics were excellent. Shame they need to hang around so long until patients can be handed over as they could be needed for another emergency.
What could be improved
The place was dire with people waiting on trollies along the corridor off the main room. One poor lady was left alone in the waiting room on oxygen or a nebuliser while quite distressed as there were no rooms available. Almost an hour on a trolly in the corridor before my husband could be handed over to the nursing team and checked in. One member of the nursing team was rather unpleasant but the staff were stretched beyond belief. These are professionals working in dire circumstances. Although it does not excuse rudeness I can understand why staff may get like this. They need support from the Trust & do a great job considering the conditions.
Car park is also dire. I spent 20 minutes having to queue for a space whilst not knowing what was happening to my husband who had been rushed in with breathing difficulties. The parking charges are high enough so improvements should be made.
A service stretched to the very limits. The NHS and the Healthcare Professions working in it is excellent but it needs money invested to ensure that patients are not left for long periods of time in poor conditions before being seen & staff have the resources & time available to them to do what they are trained to do.