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AWFUL LACK OF CARE AND TREATMENT

Story from nhs.uk

"AWFUL LACK OF CARE AND TREATMENT"

About: New Cross Hospital

Our Dad 82 years of age was taken in by paramedics but was unable to enter the hospital due to no beds or cubicles available.Nurses expressed they were very busy that day.My husband arrived there to support

Dad but was turned away with a health & safety excuse that he could not go into the holding bay where Dad was waiting until a cubicle became available.Dad was then put into a corridor for several hours and when trying to obtain information about his welfare was told to stop calling as they were very busy.After four hours we were then told he was in the discharge room and was waiting to go home.He received no treatment and was told to to contact his usual hospital the next day.

How shameful to treat an old man who was alone,scared and vunerable.

There is certainly NO respect and dignity for the sick at this hospital!!!

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Responses

Response from The Royal Wolverhampton NHS Trust 5 years ago
The Royal Wolverhampton NHS Trust

Submitted on 15/02/2019 at 08:48
Published on Care Opinion on 18/02/2019 at 12:01

Thank you very much for taking the time to post comments regarding your relative’s recent patient experience.

I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further.

Kindest Regards

Alison Dowling

Head of Patient Experience and Public Involvement

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