"Slow referral from Sentinel"

About: Sentinel Healthcare Southwest Community Interest Company / Referral & Appointment Booking Team

(as the patient),

It took very long to be referred. GP seemed very unhappy about this. Sentinel are not bad, but seem way too slow!

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Response from Rachel Newport, Sentinel Secretarial Support, Sentinel CAS, Sentinel Healthcare CiC

Good Afternoon,

We were sorry to hear about your experience regarding your referral.

Sentinel always endeavour to ensure patients have a good experience and take seriously feedback from patients, particularly when it raises concerns about their care. We were very concerned to read your feedback and we would not expect you to have experienced the delays you described.

We would very much want to make contact with you so we could investigate what had happened with your referral, if you could provide details of your NHS Number by emailing them to ply-pct.Sentinel@nhs.net or by telephoning Neil Parsons (Sentinel's Strategic Manager) on 01752 434908 this will then allow Sentinel to follow this matter up and try to understand what went wrong so we can make positive changes to our service for the future.

We look forward to hearing from you,

Best Wishes,

The Sentinel Team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful