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My Wife

Posted By uncle sam

"My Wife"

About: Musgrove Park Hospital / Cardiology

(as a relative),

We had a interview with a surgeon regarding my wife and her Aortic Aneurysm. We thought the surgeon was straight forward but lacked any emotional understanding.

We received the wrong letter that should not have been sent out

Whilst I appreciate it is vital surgery , if you are asked "who is your next of kin" at the outset it tends to you feel edgy.

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Responses

Response from Charmaine Griffiths, Volunteer and Patient Involvement Lead, Patient Experience, Somerset NHS Foundation Trust 5 years ago
Charmaine Griffiths
Volunteer and Patient Involvement Lead, Patient Experience,
Somerset NHS Foundation Trust

Submitted on 27/02/2019 at 11:34
Published on Care Opinion at 13:47

Dear 'uncle sam'

Thank you for sharing your comments about your wife's recent visit to the hospital. I am sorry to read of your dissatisfaction during this worrying time. It is really important for us to hear and understand when patients/visitors experiences are good and not so good to continually improve our services.

It would be helpful to receive further details from you so we can direct your posting to the appropriate department, if you and your wife are in agreement, Should you wish us to look into this for you please do contact our Patient Advice & Liaison Service at:

pals@tst.nhs.uk

or you can telephone the office on 01823 343536 for assistance.

Thank you.

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