"Dad's stay was excellent, he is recovering slowly..."

About: The London Chest Hospital

What I liked

My Dad was in hospital for two weeks, he is 82 and had a heart valve replacement. He was treated with dignity and not ignored because he is elderly. All the staff were polite and had time to explain medication etc.

What could be improved

My only grip was that Dad was told on numerous occasions that he could come home tomorrow. I understand that his medication was a problem but he became more and more disappointed that he could not come home when originally told. Perhaps he could have been given a date in the future to look forward too.

Story from NHS Choices

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Response from The London Chest Hospital

Thank you for taking the time to send us the kind comments regarding your fathers recent hospital stay in The London Chest Hospital. We are very glad you had such a positive experience of the cardiac service. We are particularly pleased to hear you found the staff to be polite and that your father was treated with dignity and respect. Your kind comments are much appreciated and have been passed onto the team.

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