"111 telephone service"
Posted by Happy with NUH (as ),
Rang 111 for advice after having palpitations for over two hours. I was advised to go to the Urgent Treatment Unit at QMC Nottingham for an ECG. On arrival I was seen very quickly and had the ECG. However, I wasn’t seen by a doctor for another 10 hours to be told that 111 do this all the time and the advice I had been given was incorrect. They also went on to say that they thought 111 aren’t an effective service, they send people to ED inappropriately and the service should be stopped in this doctor's opinion.
I left feeling like a naughty child who had wasted everyone’s time and I won’t be contacting 111 again in the future.