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"3 times visited, very very long waiting hours."

About: John Radcliffe Hospital

First time came with eye problem, scratches on the eye ball. 3 hours waiting.

Second time my wife came with poison fish stunk, 8 hours sitting with agony until doctor view.

And last yime, clock ticking 13 hours already, and its not finish. Stomach/abdominal pains. Sending through different departments, blood test results came after 3 hours. Ok, ask to go to do a ultrasound scan, but because pain is reduced now, they decided to do a blood test again to see if we need to scan after all. It just insane. And half of all time we hear doctors and nurses just chating and lathing, so this waiting time definitely not because they are busy, just because lack of care. They don't get paid enough or what? Stuff numbers is double or even triple compare with my country emergency hospital where you dont need to wait more than 1 hour until you been seen by doctor. Whats gona happen after separation with EU, when man power and funding will be lost?

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Responses

Response from John Radcliffe Hospital 4 years ago
John Radcliffe Hospital
Submitted on 29/11/2019 at 13:54
Published on nhs.uk at 16:01


Firstly, please could I offer our sincere apologies for the delay in responding to your feedback. I am sorry to learn of experience at the Oxford University Hospitals NHS Foundation Trust. Please be assured that your feedback will be passed onto the Service Managers responsible for the Emergency Department. We would welcome the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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