This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Hospital Admission and slow speed for required medicine

Posted By Crohniepatient

"Hospital Admission and slow speed for required medicine"

About: Crosshouse Hospital / Gastroenterology

(as the patient),

Admitted Thursday night with bad bleeding from my Crohn's disease to Crosshouse hospital. I know the medication that is required that works for me, which is IV steroids but now Saturday noon, 35 hours later, and still not started on them. Gastro doc has said to give them to me.

Last night I was prescribed them but the nurses didn't want to give me the 500mg dosage which is high thinking it would keep me up all night and said they would check with doctor. Didn't get it, so assumed they had checked and would wait till the morning. Morning comes and not on my prescription on their system so don't even have it to give to me. Saw the doctors at 9am and moaned about all this, so I was told I will get asap and they apologised, but still nothing. Nurse doesn't have the IV drip in the ward so had to order (what happened to one from last night!?!) and I'm still waiting for it. Just getting more frustrated and agitated. Nearly two days in hospital which so far a total waste. 

I also think this is a once a day drip that takes 30 mins. Hospital is struggling for beds. They could tell me to come in for an hour each day. I don't need a bed and send me home. Plenty time to take bloods, check how I am and review. Even if they want me in all morning. Happy to sit in a chair and keep a bed free. 

Getting close to 1pm now, and still nothing. NHS short of funds and paying for me to be in hospital for 2 days and yet still not started a treatment. 2 more days in pain when I could be getting better. If they started it when I first came in I would be out 2 days earlier.

Very frustrating and annoying.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 20/02/2019 at 14:23
Published on Care Opinion at 16:41

picture of Eunice Goodwin

Dear Crohniepatient,

Having read your story, I can appreciate your frustration and annoyance. I am so sorry this has not been a straightforward care experience for you, and it is not what we want for our patients.

We would like to look into this and understand what we can do better in these circumstances for you. May I ask you to contact me with your name, address and date of birth by email to Eunice.goodwin@aapct.scot.nhs.uk. This will let us pick this up with the team.

Thank you so much for taking the time to share this with us. I hope you are now at home and recovering well.

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k