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The NHS should not be judged on this excuse of...

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"The NHS should not be judged on this excuse of..."

About: North Tyneside General Hospital

My father who was sent there from Cramlington Hospital on 11 Jan 19 and discharged on 5 Feb 2019 and is now in another hospital thank god. First admitted to ward 23 awful to say the least can’t elaborate as there is not enough space.

Ward 5 ok staff were good.

Ward 15 communication breakdown between, nurses, doctors, consultants, mental health, social workers, occupational health, don’t they use computers!!

Really let down by this hospital and to end this nightmare they sent my 89 year old father home in shorts and T shirt, on a cold wet February day disgusting!!

Can’t fault the NHS, as the hospital he is in now is 100% better, the fault lies with Rake Lane or as it is commonly known and rightly so MISTAKE LANE.

HSE investigate this hospital please.

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Responses

Response from North Tyneside General Hospital 5 years ago
North Tyneside General Hospital

Submitted on 11/02/2019 at 10:59
Published on nhs.uk at 11:06

Dear Sir/Madam,

I have just been made aware about your post on NHS Choices and wanted to respond immediately. Firstly can I say how sorry I am for the gaps in care, communication and compassion experienced by your father during his stay with us. Your experience falls way below any standards that we would expect to find in our hospitals and it is also very sad to learn that your father was discharged home without thought being given to the warmth and appropriateness of his clothing. I am extremely sorry that you feel so let down.

You will understand why we take the concerns you raise very seriously indeed and we would be very keen to discuss these with you in more detail so that we can agree an appropriate course of action. Currently your post remains anonymous and as such it is difficult to have all the facts at our disposal. We would therefore encourage you to get in touch with us directly so that we can fully understand exactly what happened in the care of your father.

Whilst I am on annual leave this week I would be very grateful if you would get in touch with Jan Hutchinson, Patient Experience Team lead at the following address Janice.Hutchinson@northumbria-healthcare.nhs.uk

Please accept my sincere apologies once again,

Annie

Annie Laverty – Chief Experience Officer

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