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"My daughters experience"

About: Aberdeen Royal Infirmary / General Surgery Aberdeen Royal Infirmary / Short Stay Surgery General Practices in Grampian

(as a service user),

My daughter recently required emergency surgery at ARI and I can not fault any of the departments she was seen by. 

We had an urgent appointment with Dr Ococco at Mintlaw group practice.Dr Ococco was excellent, so supportive, took time to discuss things and read up on my daughters history before our appointment and we can not thank her enough. She sent us to ward 208 clinic at ARI straight away. At 208 clinic all the staff were very helpful and my daughter was seen by the surgeons who stated she would require an operation the next day. The care she was given in 208 was second to none, all the staff were very friendly. She was given the choice to stay or go home and return to 302 the next day, we decided to go home and come in next day, we were told to go to Ward 302 for 7am.

 Ward 302 were fantastic. My daughter was in quite a bit of pain and so uncomfortable before her surgery and the staff were so supportive to her. I can not thank the nurses Leanne and Siobhan enough, from start to finish they were excellent and so supportive, made the whole experience so much easier and nothing was a problem for them.

I would like to thank Mintlaw Group Practice practice nurses. My daughter had to go daily to get her dressings done and they have been so good to her. All the nurses she has seen have been excellent but special thanks to Sharlene and Mandy who she has seen reguarly. They have been so supportive and reassuring. They have made everything much easier for her and have went above and beyond there role to help her. I can’t thank them enough. 

The care my daughter has received from our first appointment, before, during and after surgery has been outstanding and thank you too all who have been involved, you are worth your weight in gold. X 

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Responses

Response from Linda Carmichael, Nurse Manager, Surgery 2 (Surgical Division), NHS Grampian 5 years ago
Linda Carmichael
Nurse Manager, Surgery 2 (Surgical Division),
NHS Grampian
Submitted on 11/02/2019 at 14:44
Published on Care Opinion at 17:05


picture of Linda Carmichael

Dear Culsh 123

Thank you very much for your kind comments regarding your Daughter's recent stay in Wards 208 and 302. I will ensure that they are shared with both teams.

I'm so glad that your experience was positive and feel very humbled that you describe care provided as "second to none" and "fantastic". Our teams work very hard and they will be delighted to receive your feedback. You mention Leanne and Siobhan from Ward 302, It's so nice to hear that you felt supported and that nothing was a problem for them.

I would like to wish you well and hope that your daughter is recovering well.

Kind regards

Linda Carmichael

Nurse Manager

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Update posted by Culsh 123 (a service user)

Thank you for sharing with all staff involved, they do a great job and deserve to be recognised. Can’t thank them enough. Xx

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