This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Compassionate and caring team

Posted By Karman

"Compassionate and caring team"

About: Crosshouse Hospital / Rehabilitation Medicine Crosshouse Hospital / Trauma & orthopaedics

(as the patient),

Hi I had a short stay in ward 2B recently for a knee replacement. and the ward sister Liz and her staff were great.  after some problems at home when I was in they showed how compassionate and caring they are they did everything possible to help my situation. They were very professional and interested in my circumstances you were just not a slab of meat they were looking after. During my stay I was in on a Sunday where there is little people about and the impression I got was if these highly qualified nurses were not to clean and feed you as well as nursing the hospital would have came to a halt. I know the NHS is under a lot of pressure but I think that the money should spread out between the nursing staff and other funding these doctors and nurses would feel more appreciated my special thanks to Liz and her team

Kind regards



More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/02/2019 at 10:01
Published on Care Opinion at 11:44

picture of Eunice Goodwin

Dear Karman,

Thank you so much for your lovely accolade to Liz and the team.

Thank you also for your thoughts on how we should be moving forward.

I have shared your kind words to Liz, the team and the wider team. It really makes a difference to staff morale to receive such a glowing 'report' so I am sure they will be delighted to read this.

I hope you are fully recovered now and fully mobile.

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k