"Unpleasant in the extreme"

About: Royal Lancaster Infirmary

What could be improved

I attended for a CT scan; I was not given any information before hand as to what this would entail.

(Why was an information leaflet not sent with my appointment letter?)

I was therefore unaware that I would have to wait and drink 2 litres of water before the scan.

There was as expected a delay, and therefore a shortage of seats.

The staff must be the poorest in the Hospital , they were rude to the point of insulting.

I was shown no courtesy and treated without dignity.

No smiles no please and thank you, in fact no politeness at all.

Anything else?

I just hope I never have to go for another CT scan, in fact I wouldn’t I’d pay for a private one.

Story from NHS Choices

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Response from Royal Lancaster Infirmary

We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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