About: Medway Maritime Hospital

What I liked

The lovely ambulance staff who stayed with me when they took me into A&E. Not that they had a choice - I was left on the ambulance trolley in a thoroughfare in the middle of A&E, being wheeled this way and that, because despite expecting us they had nowhere to put me. One of the ambulance ladies said that it was quiet - I dread to think what a busy period must be like.

What could be improved

I appreciate that a bed cannot always be available, but not being left on the ambulance trolley would have been a better state. I answered numerous questions in the ambulance, which were noted down, only for a member of staff to come over and ask what was wrong a few minutes after arrival. She suggested that I have an injection; I said no, I can't have that because I am pregnant. 'Oh yeah!' she said, then wandered off. Another member of staff came over and asked again what was wrong. He suggested a treatment and I asked whether that was okay because I was pregnant. He seemed unsure and had to go away to check. What exactly is the point of completng the form in the ambulance if no one takes any notice of it when you arrive? Oh, and the floor was filfthy; there was an empty cubicle, but it was covered in someone's blood, the curtain open for all to see. My husband arrived first, and he said that the A&E receptionist was very rude, making him feel as though he was being a nuisance. After being given steroids I was left in the chaotic waiting room, where no one knew where they were supposed to queue up because there is no proper signage. I was seen by a nurse who again did not read the notes and said 'it's lovely to see you, but why are you here if you had a doctor's appt booked?' Errr, because had you bothered to read my notes, you would have seen that I couldn't wait that long as my throat had started to swell! She sent me home with some low dose tablets - after saying 'oh well, I get paid loads whether you are here or not' - and guess what? - the symptom re-occurred within 24 hours. NICE guidelines recommend an observation period of 2-24 hours for this reason! I waited to see my doctor, despite NHS telling my husband to call an ambulance - there was no way I was going back there on a Saturday night. I don't want to go back there, ever.

Anything else?

I am pretty sure there are hospitals in third world countries that have got better cleanliness and procedures than Medway Maritime, and quite frankly, I would rather take my chances in Africa than ever go back there - and yes I am a British national and have been a tax payer my entire adult life. As soon as I have a bit more money in my pocket I am going to pay into a private medical scheme.

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Response from Medway Maritime Hospital

Many thanks for your comment. We value all feedback about the Trust and would appreciate the opportunity to discuss your experience further with you. We would be grateful if you could contact the PALS officer at the Trust or complaints department so that we can look further into your feedback.

You can contact the PALS team between 9am and 5pm Monday to Friday, by telephone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk

The complaints team can be contact on 01634 825216 or by email at complaints@medway.nhs.uk

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