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"no saturday appointments for people who work..."

About: Medway NHS Foundation Trust

firstly I had appointment to see Ent consultant on 24th Dec cancelled rescheduled to 31st Dec cancelled I've now have an appointment for 18th Feb which I cannot attend due to working away so I asked for the earliest morning appointment and I was told 2nd sept I appreciate the Nhs are busy but surely they can accommodate me better than this over this period I had to see a private consultant due to my ears being full of wax and unable to hear and my left ear has to be checked regularly due to the large cavity in my left ear following an operation I had many years ago,

So annoyingly its ok to cancel two of my appointments when I was available but now I cant make it THEY threaten to strike me of the list and send me back to my GP really this is disgraceful for someone who works cant afford time off and works away from home maybe I should just give up my job I thought things were meant to change to help the working class.

Story from nhs.uk

Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust

Thank you for your comments. We are very sorry that you are having such difficulties with your appointment.


We would like to see if we can help - please contact our PALS team (patient advice and liaison service) and provide them with your details and they will make enquiries to see if they can help to remedy the situation.

PALS can be contacted on 01634 825004 or medwayft.pals@nhs.net

Kindest regards,

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful