"Nutgrove Villa is bright, clean and cheerful"

About: Community Health Services / Phlebotomy

(as the patient),

Since October 2011 I have been involved with the Royal Liverpool Hospital regarding "bone density" tests. Nutgrove have been helpful. My instructions were to have a blood sample and 24 hour collection of urine. This had to be 2 weeks for before my RLH appointment.

All the staff, by phone, reception, phlebotmist at Nutgrove Villa (Gina, Ralph, Candice O'Sullivan), have been kind and helpful.

Normally I attend regularly for anticoagulant therapy blood test sent to Whiston Hospital. It is much better to attend Nutgrove Villa rather than two buses to Whiston. The place is bright, clean and cheerful. You are top of my shopping list, then off to ASDA.

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Response from Kelly Owen, PALS, Knowsley Integrated Provider Services

Dear royal525,

Thank you for taking the time to leave a comment about the phlebotomy service. It is really important to us that our service users tell us about their experience of our services.

I will ensure that the phlebotomist concerned sees your feedback.

Kind regards,

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful