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"It should not impact on the safety of care"

About: Tameside General Hospital / Maternity care

(as a service user),

I recently had a baby at Tameside General Hospital. This was my first baby and therefore I was unsure what to expect. I experienced the triage unit, labour ward and ward 27 and felt like every area seemed under staffed, stretched and that members of staff were stressed which impacted the care, professionalism and birth experience. 

During my labour the midwife was out of the room much more than she was in it with me. This made me feel anxious. If I used the buzzer it could take a long time to be answered. My husband had to leave the room to alert the midwife that the babies heart rate seemed to be dropping with contractions and the machine was alarming. I’m guessing my midwife most have had more than one patient. 

I know the NHS is of course stretched and suffering but I don’t think it should impact on the safety of care. Ward 27 seemed like utter chaos and I could not wait to leave. I even witnessed a midwife cry which was very upsetting. 

Responses

Response from Pals and Complaints, Pals & complaints, Tameside and Glossop Integrated Care NHS Foundation Trust

Good afternoon

Thank you for taking the time to post these comments and congratulations on the birth of your new baby. I am sorry to read your concerns and that this was the impression left with you during this time.

We take patient concerns very seriously and we can only improve if we know what is going wrong from a patient’s perspective.

We are keen to discuss this further with you, to investigate these concerns raised and provide you with feedback, it would be appreciated if you contacted the PALS and Complaints team on 0161 922 4466 or email palsandcomplaints@tgh.nhs.uk so we can look into this for you.

In the meantime, this has been shared with the Head of Midwifery.

Thank you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful