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"Christmas fall and broken hip in Penzance"

About: Royal Cornwall Hospital (Treliske) / Emergency Department Royal Cornwall Hospital (Treliske) / Trauma and orthopaedics St Michael's Hospital / General medicine

(as the patient),

In December my husband and I arrived from Spain to visit our Son and his young family in Penzance. The next day about 9.00pm I slipped on the kitchen floor and could not move! We had to wait a couple of hours for the Ambulance but from the moment they arrived they were brilliant, I was admitted to The Royal Cornwall Hospital in Truro where I was attentively and professionally cared for and operated two days later. I received excellent after surgery care, from the doctors, nurses and impressive physiotherapists - not to overlook the lovely meals. A few days later I was taken to St Michael's in Hayle to continue my recovery and plan my return to Spain.

I cannot speak too highly of the fantastic support both my husband and I received from the Duty Doctor, the nurses and the physios as we tried to work out and arrange the best way to return to Spain.

It was heart breaking to miss out on Christmas with our 4 year old Grandson but all of the NHS Staff in both hospitals helped me so much to feel safe and in good hands - every aspect of my well being was considered, and I cannot praise them too highly.

Team work

Team work

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Responses

Response from Claire Billing, Complaints Officer, Patient Experience, Royal Cornwall Hosptials NHS Trust 5 years ago
Claire Billing
Complaints Officer, Patient Experience,
Royal Cornwall Hosptials NHS Trust
Submitted on 07/02/2019 at 11:44
Published on Care Opinion at 14:45


Dear Katie Kay,

I am sorry to hear that your planned Christmas did not work out the way you imagined but am happy to hear that you are on the way to being recovered.

I work for Mitie who deliver your food to you while you are in hospital and will pass on your comments, we love to get feedback as it helps up to develop and continue to improve.

Kind regards

Claire Billing

Contract Auditor

Mitie RCHT Cornwall

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