"Dissatisfied"

About: Royal Free Hospital Royal Free Hospital London NW3 2QG

Posted via nhs.uk 5 years ago

I attend the dermatology clinic every three months where I get a three months prescription for my psoriasis. Recently they have cancelled my appointments and that means I cannot get a prescription. I was given a phone number by the dermatology clinic to ring, unfortunately the number either is busy or nobody answers it. What are you supposed to do?
No very happy.

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Royal Free Hospital

Submitted on 06/02/2019 at 11:59

Published on nhs.uk at 14:06

Dear Catherine
Thank you for reaching out through NHS Choices, I am sorry for the position you finds yourself in.
Please contact our PALs service, they are really helpful and will help you with your case.
They can be contacted on 020 7472 6446, 020 7472 6447 or rf.pals@nhs.net
With Kind Regards
Richard
Richard Chester - deputy director of patient experience

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