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"Treatment received"

About: Ami Court William Harvey Hospital (Ashford) / Trauma and orthopaedics

(as the patient),

I was admitted to William Harvey Hospital Ashford after suffering a fall at home. The fall was caused by a hip revision stem breaking. I fell forward and cracked my shoulder in the fall. I was cared for during my stay in hospital before an operation to replace the stem in my leg by attentive nursing staff.

After the op I was moved to a side ward due to an infection, when the nursing became less attentive. After many x-rays on my shoulder it was finally revealed that I had fractured it in the fall, hence my severe pain. In my opinion even by complaining about my shoulder my pain was not taken seriously and using my arm was extremely painful. I was 'bullied' by the occupational therapy staff to get out of bed by having to support and push myself using my fractured shoulder, even when I complained about the pain. This resulted in my hip wound opening up during a struggle to get out of bed and being shoved about by the occupational staff.

Because of my pain I chose not to get out of bed one weekend and rest the arm. This was met on the Monday by a bullying member of the occupational staff who was intent on making me get out of bed, hence the opening of my wound. On seeing the amount of blood they left the room, leaving their assistant to help me. The next day I was transported to Ami House in Deal to recuperate where I could not wish for better care. Due to their wonderful care and help I was able to return home after being away for 6 weeks. Their patience and encouragement was second to none and for this I will always be grateful. 

My overall thoughts about my treatment and care in William Harveys  Kings ward during the time I was an inpatient in May/June of last year is that there was a complete lack of being aware of how I felt by not listening to what I had to say. I was very susceptible at a time when I needed support and nursing care and fear having  to ever be admitted to that ward again.

I am not a complaining person and am quite happy to go along with any reasonable suggestions made to me. Goodness knows how a frail person would or does get on!