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I feel much better educated

Posted By Thankful 131

"I feel much better educated"

About: Musgrove Park Hospital / Accident and emergency

(as a staff member),

I visited A& E on Friday  morning after a struggling for a week with a chest infection and my asthma at crisis point. The receptionist was very sympathetic and kind. I was quickly seen and I had blood tests, scans and was seen by a doctor who reassured me and went through my results. We agreed a comprehensive plan of treatment with the reassurance I should return or be admitted if things changed. Staff explained what would happen next so I wasn't left wondering when having to wait. I was so relieved not to be admitted, but also reassured that I would be if the next few hours didn't go to plan. I feel much better educated about my condition as the doctor took time to explain the treatment options. Thank you to everyone.  

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Responses

Response from Hayley Hughes, Associate Director of Patient Centred Care, Taunton and Somerset NHS Foundation Trust 5 years ago
Hayley Hughes
Associate Director of Patient Centred Care,
Taunton and Somerset NHS Foundation Trust

Patient Experience

Submitted on 06/02/2019 at 09:54
Published on Care Opinion at 16:55

picture of Hayley Hughes

Thank you so much for taking the time to give us this lovely feedback. I am so pleased to hear that you were treated with sympathy and given reassurance - it must have been a very distressing experience.

It is good to know that you have a comprehensive treatment plan which will help to prevent a further crisis with your asthma.

I will make sure that the team in the Emergency Department receive your feedback.

I hope that you are continuing to recover well.

Best wishes

Hayley

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Response from Karen Tyler, Lead Nurse, Emergency Department, Taunton & Somerset NHS Foundation Trust 5 years ago
Karen Tyler
Lead Nurse, Emergency Department,
Taunton & Somerset NHS Foundation Trust

Submitted on 08/02/2019 at 06:54
Published on Care Opinion at 10:19

I would also like to say a big thank you to you for writing in to us. I am so pleased you had a good experience and that we did right by you under what was probably quite a frightening time for you. I hope you are on the road to recovery. I will share your thanks with the team.

Many thanks

Karen

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