"Long wait for x-ray, but very happy overall with Sentinel"

About: Sentinel Healthcare Southwest Community Interest Company / Shoulders, Knees & Feet (muscles & bones)

(as the patient),

I arrived early as I have to rely on buses. I was seen about 10 mins past my appointment time. That was OK. The longest wait was to have x-ray done as there is only one lady taking them but overall I was very happy.

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Response from Rachel Newport, Sentinel Secretarial Support, Sentinel CAS, Sentinel Healthcare CiC

Having to rely on public transport can make meeting appointment times difficult. We appreciate the steps you took to ensure you arrived in good time for your appointment.

Clinicians try very hard to run to time and I am sure you can understand how difficult it is for clinicians to ensure they always run to time, particularly given the number of factors they have little opportunity to influence.

Thank you for your feedback and the extra time you gave to meet your allotted appointment time.

Wishing you all the best for the future,

The Sentinel Team.

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