"Disgraceful , unsympathetic and unprofessional."

About: University Hospital Of North Durham

What I liked


What could be improved

Attitude of nursing staff was disrespectful and on occasions disgraceful. I was offended at their swearing and the way they avoided you if you needed help. On one occasion I asked for a pillow case as I didn't have one, only to be told 'there are none'. The nurse then walked off. I wotnessed an elderly lady being spoken to disgracefully and disrespectfully. She was mentally sharp and very polite to everyone. There was absolutely no need for any nurse to make a fool out of her and embarrass her. I have been on this ward twice since November with dislocated hips and on both occassions the attitude of some of the nurses was appalling. After the first visit I complained to the sister.

My daughter was with me when I was admitted to A@E with a dislocated hip and she could not believe the filth in the treatment/waiting room. It was thick of dust.

This hospital must improve significantly if serious damage is to be avoided to patients who have the misfortune to have to attend. To put it bluntly, the right hand does not know what the left hand is doing. Co-ordination between departments and nurses is abysmal.

I would willingly offer my services to be a lay member on the board of trustees as I feel so strongly about the service this hospital is offering. It is a disgrace.

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Response from University Hospital Of North Durham

Dear Anonymous,

Thank you for providing feedback on your recent admissions to the Accident and Emergency Department and Orthopaedics at University Hospital North Durham.

I am very sorry to hear that you were unhappy with your experience on this occasions.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

With regard to your comments about becoming a lay member on the board of Trustee's, you can contact the Foundation Trust Office on 01325 743625 who will be able to provide you with further information about the options available. Alternatively, you can e-mail them via foundation@cddft.nhs.uk. Further information can be found on the "About Us" section of the Trust's website www.cddft.nhs.uk.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774