This practice is totally out of control. Service is awful.
They don't answer the phone in a reasonable time and don't ring back when they promise to do so.
My wife has cancer and when she requested a further sick note. A locum rang and insisted on asking why she wanted it. He had no notes on my wife's case and caused genuine distress. Not his fault as he explained he has to make 80 calls a day asking this question
Yesterday after a long and stressful wait on the phone we decided to go to the practice in person as we had been asked to attend and arrange appointments for blood pressure checks. Following recent hospital appointments my wife had been told to get a cholesterol check and I had been told to get a neumonia Jan to follow up from my flu jab.
The receptionist looked a rabbit in headlights,seemed very stressed and verging on rudeness.
Didn't know how to book either a cholesterol test or a neumonia Jab.
Promised to phone us later that day.
Needless to say have heard nothing since.
A follow up call today has stayed unanswered
"Out of Control !!"
About: Taw Hill Medical Practice Taw Hill Medical Practice Swindon SN25 1UH https://www.westropmedicalpractice.nhs.uk/
Posted via nhs.uk
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