"Seen by a consultant every day - even Christmas day"

About: Queen's Hospital, Burton Upon Trent / Accident and emergency Queen's Hospital, Burton Upon Trent / General surgery

(as the patient),

I was admitted through A&E a couple of days before Christmas. All the staff at the A&E department were thoroughly professional & cared for me very well. My pain was managed quickly. I had Xrays, CT & blood tests - all done quickly & with little waiting about.

I was then moved to the emergency assessment unit - the staff in all these departments were friendly & professional. I was then moved to ward 11 - female surgical. The staff on this ward were absolutely brilliant. I received very good care throughout the length of my stay, they were all very professional & friendly & despite being run off their feet a lot of the time.

I had surgery on just before the new year- the theatre staff took good care to look after me & give information & reassurance. The porters were kind & friendly. I was seen by a consultant every day - even Christmas day. I was discharged a few days after my surgery. I can't think that anything could have been done better, I am so impressed. Thank you to all the staff who looked after me so well.

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Response from Communications Officer, Burton Hospitals NHS Foundation Trust

Dear Joanna

I’m delighted that you were so well cared for during your time with us.

Our teams work very hard to make sure our patients are given the best possible care and thank you for taking the time to tell us about your experiences. I will ensure these comments are shared with my colleagues so they are aware that their efforts are appreciated.

Helen Ashley, Chief Executive

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