"REPEAT PRESCRIPTION"

Recently moved to Leavesden area and registered with surgery.

My wife handed in a repeat prescription for my medication a week a go. no call back to say ready.

Went to surgery enquired about prescription, still not ready.

Dr wanted to do telephone consultation first, my wife asked why were we not informed, no suitable reply.

Arrange for call next day, Got a missed phone call from Dr next morning about 07.19am which I could not answer because being on train to work.

(what a strange time to do telephone consultations).

Got into office called surgery about 8.30. told them about missed call. requested if Dr can ring back when he was free, receptionist replied Dr wont do consultation for the rest of the day. I explained my medication has run out and I need to speak to him today.

Receptionist was not budging but left a note for Dr.

By now I was really stressed out because medication run out.

Luckily later in the morning got call back to say prescription now ready for 1 month only.

asked when my wife could pick it up, receptionist said anytime.

My wife went to surgery later that morning to pick up prescription, told it hasn't come down from Dr and told to come back after 2pm. my wife explained to her that it was ready to be picked up anytime by the receptionist earlier that morning and asked why she could not pick it up from Dr. no suitable response (I wonder if she could not make the effort to first floor)

My wife had to go back that afternoon to pick up prescription,

what a fiasco for a simple repeat prescription.

(doctors and receptionist need to be more understanding and act accordingly)

my old surgery I never had this kind of problem, if I missed a call from Dr they would call back, and if the repeat prescription was not ready or urgently required the receptionist would simply see the doctor in between patient and get the prescription they were very accommodating.

Other thing when I went to surgery for the first time to register I found the receptionist to be loud and abrupt and not very helpful, what I found upsetting was there were other patients behind me who clearly hear what the receptionist was saying. thank goodness

I didn't have to explain to her any personal medical issues which could have been very embarrassing. receptionist need to speak politely/softly and quietly so as not cause any embarrassment to the patients no matter how silly the questions maybe.