"Absolutely shocking! Never again!!"

About: Leicester Royal Infirmary

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My daughter was admitted to A&E initially and then moved to Ward 16. I went to visit her 8 hours after her admission for neck and back pain. She had no pillow for the whole time, was kept in a corridor for the whole time, was not offered a sip of water or anything to eat the whole time she was there. I was distraught when I saw how she had been treated and asked if she could have a pillow and some water....in a "caring" profession I do not think that I should have had to ask, I feel very strongly that this should have been provided to meet her basic needs, particularly bearing in mind she had not eaten or drank anything from the previous day and was not nil by mouth either. There was an older lady with alzheimer's on the ward where my daughter was eventually admitted to and a patient was having to take care of her and ensure that she did not hurt herself or other patients in the absence of staff. Dinner was an hour and a half late as they "forgot to plug in the warmer" and when it did arrive it was dried out. Shocking, absolutely horrible experience as a mother and, I would imagine, as a patient. I hope I never have to go to this hospital again.

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Response from Leicester Royal Infirmary

Thank you for taking the time to share the experience of your daughter on the Acute Medical Unit and I'm sorry that you felt that the experience was poor.

I have passed on your concerns regarding the lack of basic nursing care provided to your daughter during her stay to the Lead Nurse for the area, who will be addressing these issues with staff on the Ward.

We have experienced high numbers of patients requiring admission over the months of February and March, which has resulted in beds not immediately being available for patients being admitted at times of highest demand. There has been considerable changes to the admission process over the past 10 days, which has alleviated some of these pressures and further building work has started to increase the space available to appropriately care for patients on the ward, this should contribute to improve the patient experience overall within the area.

If you feel you would like a more detailed response regarding your daughters care, please contact our Patient Information & Liaison Service (PILS) on freephone 08081 788 337 who will be happy to make a formal enquiry for you and provide you with a more detailed enquiry.

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