"Very Professional and well done"

About: Darent Valley Hospital

What I liked

My mother was admitted for treatment into the A&E dept on two seperate ocaissions this month. Both times, when I rang to find out how she was, I was amazed to find the call was answered quickly, I was put through to where she was being treated and was straight away put through to a family member, who updated me on my mother's condition.

In what has proved to be a very difficult and trying time, my mother is terminally ill, I was very pleasantly surprised at the professional manner in dealing with my enquiries.

Well done to the A&E team.

What could be improved

On the face of it - not much!!!

More about:

Story from NHS Choices

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Response from Darent Valley Hospital

Thank you so much for your very positive comments, they are always lovely to hear. The A&E Department have been informed of your feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful