"The day nurses were generally good but the night..."

About: Leicester Royal Infirmary

What I liked

The day nurses were generally kind.

What could be improved

The night nurses were unhelpful and unkind. One was rude and most unpleasant and unhelpful. I requested more ice in a beaker as I could only use a piece of gauze to moisten my lips post operatively . The nurse forgot and took it to another patient. when I reminded them they shouted at me and I had to ring my mother at 10. 45 at night because I had been waiting since 9pm. Again in the morning I had to wait for an hour. On the second night no hot drinks were provided and i had to fetch my own water. It shot my blood pressure up. Also I had asked for pain relief for back pain and none was given.

Day care problems The day nurses were on a different planet much pleasanter. The problem there was that after my operation i was in a bay where a patient had continuous visitors up to eight at a time so it was very noisy. Also they refused to draw the curtains back so I was left in semi darkness. The patient was fully dressed so should have been directed to the day room.

The day of discharge I was ready to go home by early afternoon. The doctor did the discharge letter but I was kept hanging about till 7pm because the nurses had forgotten to do a blood test and so I had to wait for the result which in fact was not necessary.

I could have been ready to go homre before lunch if the nurses had removed the dressing first thing in the morning and I had had a shower So a bed was blocked unnecessarily.

The food was appalling. Baked beans for people recovering from abdominal operations and suffering from wind! My dog has better food.

Anything else?

It is a pity that the bad nurses are letting down the good nurses. It is bad for the morale of good nurses when bad ones let them and the patients down. Perhaps the bad ones should be weeded out or sent for retraining.

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Kind regards Communications Team Leicester's Hospitals

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