"Excellent could not fauly my (half) day at..."

About: Southend Hospital

What I liked

I attended the day stay unit on 29 February for a hernia repair.

The facilities were clean, all of the staff were friendly and informative. I could find no fault. I checked in at 0800 had a general anaesthetic, surgery and and had four cups of tea and a sandwich (which was good) and was on my way home at lunch time. Well done all

What could be improved

Nothing inside the unit seemed to need improvement but the parking is always a concern, it is compulsory for the person who picks you up to come in to get advice and pick up the patient but the dreaded yellow box seems to be the only place to stop. At the front of the hospital there are 20 minute spaces where is easy to obey the rules, at day-stay we didn't get a ticket but might have done.

Anything else?

Getting swabbed etc on the day of the initial consultation was fine, would it not save patient and hospital time if the pre-op could be done at the same time?

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Response from Southend Hospital

Many thanks for your comments. We are pleased that your stay went well and we appreciate your comments about parking and these will be passed to our car parking team. Your comments about pre-assessment have been noted and these will also be passed to the relevent team.

Thank you for taking the time to register your feedback and wish you well for any future treatment you may have.

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