"Medical care good, follow up dreadful, and bleeds..."

About: Torbay Hospital

What I liked

The medical care was good. but my mother was stranded on the ward for weeks because the system to move her to neighnourhood recovery hospital was so poor. Parking for visitors is very, very expensive. But the cost of phone calls is extortionate! Beware!

More about:

Story from NHS Choices

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Response from Torbay Hospital

Thank you for taking the time to provide this feedback. We make every effort to keep our parking charges to a minimum and our charges do compare favourably with other organisations. Regarding the cost of phone calls, it is necessary for us to use external companies to provide patient telephone equipment in order that we can focus our resources on providing the best care and treatment for patients. Every effort is made to keep these charges as low as possible whilst appreciating the upkeep costs incurred by the provider.

We are sorry that you felt your mother’s discharge arrangements were poor. We would really appreciate the chance to look into these concerns for you and would ask you to please contact our Patient Advice and Liaison Service (PALS) on 01803 655838, email pals.sdhc@nhs.net or write to Patient Advice and Liaison Service, Hengrave House, Torbay Hospital, Torquay, TQ2 7AA. For further information please visit tinyurl.com/d6yb287. Thank you.

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