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Abscess drained

Posted By LetdownQue

"Abscess drained"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d)

(as the patient),

I was seen by A&E and quickly sent along to surgical department to have the abscess drained. General anesthesia and the procedure was complete. Afterwards the wick left inside was just wripped out which was very sore and I believe could have been done in another way. I was then sent home with the wound left open and no information on cleaning between dressings. I was given only a few dressing which would only last a couple of days and no advisory of seeing a nurse or follow up appointment. 

I feel let down by the service and this could have been avoided with a little more advice from them before leaving. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 31/01/2019 at 08:40
Published on Care Opinion at 09:05

picture of Nicole McInally

Dear LetdownQue

I am sorry to read about your experience at the Queen Elizabeth University Hospital and that you left feeling let down.

Can I ask that you email me and we can find out if you have a follow up appointment at the outpatient clinic or whether you need to make an appointment with your GP? We can also give you some wound care advice. My email address is Nicole.McInally@ggc.scot.nhs.uk can you please include your username and your CHI number or date of birth.

Thank you

Nicole

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