"A lovely environment, and on the whole good. Some..."

About: New Richardson Hospital

What I liked

A beautiful building, well kept. A lovely place to work I would think - and the rooms were light and airy. Most of the staff were welcoming and kind to my elderly mother, resident there for 10 days.

What could be improved

Some nurses were impatient. Taking water pills my mother required help to the loo more than most. Promised "5 minutes" before attention she waited for 20 minutes before ringing again, only to be impatiently told that she must not ring the bell so often. To an elderly person trying to preserve their dignity that was cruel. My mother also is absolutely 100% aware of what drugs she should be taking. The previous hospital, who had transferred her to The Richardson, had made clerical errors on the list of drugs (I have already commented to them directly regarding that carelessness). Mum pointed this out, but no-one offered to go and check whether she was correct, which resulted pills she didn't need being forced on her - which, in fact, she refused to take. A consultation with her GP on discharge has confirmed that she was, indeed, correct.

Anything else?

As I said, most staff were kind, but some really need to pull their socks up, listen to the patients, investigate their needs, and treat them with a little more dignity and patience.

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Story from NHS Choices

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Response from New Richardson Hospital

Thank you for providing feedback from your visit to New Richardson Hospital in 2012. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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