This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Extremely impressed by the care and attention I received

Posted By Bertie70

"Extremely impressed by the care and attention I received"

About: Victoria Hospital / SEAL (Surgical Elective Admission Lounge) Western General Hospital / General Surgery

(as the patient),

Early last year I had an anterior resection for early rectal cancer at the Western General Hospital Edinburgh where the care I received was excellent.

 

I arrived at the Victoria Hospital feeling quite anxious. I was met by Shona who went through the paperwork quickly, gave me a gown and shorts and showed me where to change. Her manner and efficiency made me feel very much at ease.

The colonoscopy was carried out by Mr. Robertson assisted by May and Carolyn. They worked as a well trained team and were very reassuring. The procedure while uncomfortable was pain free. To be told by Mr. Robertson immediately after the procedure that there were no concerning feature brought on an immense feeling of relief.

I was then taken through to recovery and was looked after by Craig who produced coffee, toast and jam which were most enjoyable having not eaten since breakfast the previous day. I remain extremely impressed by the care and attention I received by all at the Victoria Hospital!    

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sandra Connelly, Senior Charge Nurse, Day Intervention Unit, NHs Fife 5 years ago
Sandra Connelly
Senior Charge Nurse, Day Intervention Unit,
NHs Fife

Submitted on 24/01/2019 at 11:05
Published on Care Opinion at 11:29

picture of Sandra Connelly

Dear Bertie70

Thank you so much for the lovely feedback on Care Opinion following your Colonoscopy procedure. You must be so relieved to know that you have nothing to worry about.

It is nice to hear that the staff made you feel reassured and offered you the care and attention that we strive for for all our patients. I will be sure to pass on your kind comments to all the staff involved who I am sure will be delighted to receive them.

I hope you are now fully recovered.

Kind regards

Sandra

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 5 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 28/01/2019 at 11:54
Published on Care Opinion at 11:56

Dear Bertie70

Thank you very much for your lovely feedback following your time in the Western General Hospital in Edinburgh early last year.

I was really pleased to read that you received excellent care from the staff whilst you had your anterior resection for early cancer.

I do hope that you are well recovered from your surgery and your recent colonoscopy, this must be such a reassurance to get your results so quickly and know that there were no concerns.

I have shared your post with the staff at the Western and thank you again for your sharing your lovely feedback with us.

Kind regards

Jeannette

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k