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"Professional, Efficient, Reliable, Helpful,..."

About: The Courtyard Surgery

I registered with this surgery in Jan 2017, at a time when I'd only recently become unwell with an illness that was subsequently diagnosed as a long-term condition & a disability..

My ill health has required me to attend multiple GP surgery appointments in the last 2 years, requiring a broad range of assessment & support.

In my experience, the standard of treatment provided by the Courtyard practice staff is very good/excellent - a professional & consistent quality of treatment.

Mostly I've been able to see the same GP which I've found helpful. On occasions when I couldn't see my preferred GP, the continuity of care provided by other GP's also has been excellent.

I've found the appointment system to be both fair & proportionate & surgery reception staff, whilst extremely busy, have nevertheless remained courteous & helpful & have made every effort to provide me with appointments in a timely manner.

I'm generally not into writing online reviews but felt it was important to share my thoughts with any prospective patients, taking into consideration my declining health these last couple of years & just how critical it's been for me to be able to access good healthcare.

From my experience, I can thoroughly recommend the Courtyard Surgery.

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Responses

Response from The Courtyard Surgery 5 years ago
The Courtyard Surgery
Submitted on 01/02/2019 at 09:56
Published on nhs.uk at 12:15


We were delighted to receive your recent review of the care you had received at Courtyard Surgery since you joined us in 2017. Your comments were very well received by the doctors and reception staff. All feedback received is shared amongst the surgery staff. Our receptionists were pleased to see that you found them courteous and helpful. It was also noted that you had commented on the continuity of care provided when you couldn’t always see your own GP. We look forward to looking after you for many years to come!

Thank you very much for taking the time to write this review.

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