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"Breast outpatients appointment this year."

About: Wansbeck Hospital

GP on the 28th December 2018 found a lump in left breast fasted tracked and seen within 14 days.

8th January 2019 visited Wansbeck Breast Outpatient Unit at hospital for appointment 9.20am along with my husband of 25 years.

Seen at 9.30am by the doctor and confirmed a lump ,sent for a Mammagram , ( what a lovely kind lady doing it.)

Asked to go back to a waiting room full of lady's young,middle aged and older women.) Called in after a while for Ultrasound which took 10 minutes and straight forward, Told stay on the bed whilst the Dr Did a biogy took a further 25 minutes and samples taken.

Asked to wait outside for a few minutes whilst DR write a letter to be taken back to breast Outpatients which I did.

Sat for 10 minutes in the waiting area with Husband still at my side and was called in to be told the bad news( all signs in waiting area said Only Patient in the Consultation Room in black and white big printed posters) Clear for everyone to see!!!!!

In Room was a Health care Assistant, Student Nurse, Breast Care Nurse Specialist, and the doctor came though a few minutes later and Myself Only.

Told the news etc and left the room .

Had to inform my husband in a very busy waiting area full of other patients the bad news ( wasn't Happy) He got a shock and couldn't believe he wasn't in the room with me to hear the news 1st hand. ( I had prepared myself it was bad news as I know my own body and stayed calm.) We left the hospital straight away and discussed it in the car outside!!??This needs addressing with the team to put this right in the further and most be used as a learning curve !!

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Responses

Response from Wansbeck Hospital 5 years ago
Wansbeck Hospital
Submitted on 23/01/2019 at 14:12
Published on nhs.uk at 15:06


Dear Anonymous,

Reading your review, I can’t imagine how hard this must have been for you and your husband. I am absolutely devastated that your husband found out your news the way he did and I offer my sincere apologies that you were put in this situation. I absolutely agree this situation should not have happened how it did, and I will be sure to send this to the team to reflect upon and improve patient and relative’s care in the future.

I would also like to apologise for the delay in response to your review, we only received this on the 22nd January otherwise we would have of course responded much sooner.

Kindest regards,

Jan

Jan Hutchinson – Service Improvement Lead

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